As the yearly ritual goes, we were all set to leave to our ancestral home in
our native village. I decided to go to a car washing center to
get my car ready for the upcoming journey the next day.
and chaotic place. Cars were just coming and trying to sneak in, and every owner wanting their cars to be attended as soon as possible. The washing staffs
were kept on their toes with no breathing space between each car wash.
and bringing in discipline in this chaotic place. As the cars arrived, he directed the owners
to park it in queue. The owners then pounced on him and he gave numbers to the
owners. He also went coordinated with the washing staff, and as each car was
ready, he directed them to another area where ready cars were parked for
delivery. Some cars also had to be checked for wheel-balancing, air pressure-
for these cars he directed the staff accordingly with great time-management skills. In a couple of minutes, I
realized that this man was the heart of the center, and he ran the show quite
well. If it was not for him, the center would have been in total mess.
saw him coming towards me. He asked me- “Wh-wh-wh-wh which is your car??” I
looked at him in awe. He was a fellow PWS. I pointed towards my car. He gave me
a number and asked me to park behind a Mahindra Jeep, and went back to his
of talking. He had a very challenging task at hand. Show directions to
customers, explain them, sometimes handle their complaints and frowns,
coordinate with the washing and other staffs so that there is timely delivery.
Along with talking, he showed good presence of mind to run this center
efficiently. And he did all this with his stammer. He was stammering as he
explained, talked to the staff and all that he did. But he did his job quite
focused on his job and not his stammering. Whether he spoke fluently or not, didn’t seem to be
bothering him. He did not seem to be highly qualified- not an MBA, nor a
graduate or an Engineer. He must have only done his schooling. But there was lots to learn from him.
focussing on how well we talk during our job. We can do very well in a job
which requires talking- even if we stammer. This is what I have learnt from him.
lot. But, he was too busy and engrossed in his job that he had little time to
chat. I left the center with a clean and shining car, and a cleaner view about