Hi, I am Pramendra an engineering graduate, working as an entrepreneur in New Delhi (India) with some of my friends. Yesterday, an amazing thing happened with me which I want to share with you here. We were seeking information for short code mobile phone messaging service (The 5 digit number service) for our business needs. We needed to go to various service providers’ offices and inquired them so I preferred to bring one of my co-worker with me, also an engineering graduate from a renowned college of the country. When we reached at one of the office, the friend with me was a bit reluctant to talk to the manager (provided he is a very talkative and not at all a shy person). It was shocking for me because I, like many of us, believed the reason for my not so good communication is my stammer or my avoidance to communicate because I have that constant fear of getting trapped in a block running in my mind. I always believed that great listening skills, good English, fluency and some elegant modulation in voice are the keys to be an effective speaker and……. “He has all of them then why he is being so much reluctant and excusing in spite of knowing the fact that I stammer and might not be able to communicate that well!!!” Finally, I talked with them with my prolonged pronunciations, pauses and some blocks too and succeeded to inquire all the information we needed. Then at one of the offices a receptionist connected us to their chief at the head office on phone. “Telephonic conversation is the prominent part of my stammering fear and my friend knows this very well.” So, I handed over the phone and asked him to inquire. Again he was reluctant at first, then somehow took it and after some trembling conversation he returned me the phone saying… “Abe tumhi karo, pata nhi kya kah raha hai yaar!” (I don’t understand what he is saying, you better do it.) I took the phone instantly and after some initial troubles I somehow succeeded to inquire what we needed to know. While talking I observed the person on the other side has very commanding voice and even more effective English.While returning to home I was thinking about what happened there. I am sure that English is not at all a problem for my friend, then what it was making him so uncomfortable! Then I realized it was ‘CONFIDENCE’. While talking about communication we always talk about:
- Great listening skills
- Use of effective words
- Slow rate
- Impressive voice modulation
- Genuine pitch etc.
and these all are very important…..
But we often forget to mention an important part of communication i.e.“CONFIDENCE TO COMMUNICATE WELL.” I realized it is a very important part and trust me if you have this many other needs mentioned above will follow automatically. Thank you RegardsPramendra